- Job DescriptioneditLocation: Johannesburg, Gauteng
Employment Type: Full-Time, Permanent
Salary: R216,000 per annum (market-related, subject to experience)Job DescriptionWe are seeking a skilled and motivated IT Technician to provide technical support and maintain IT systems. The successful candidate will troubleshoot hardware and software issues, ensure network functionality, and support end-users to maintain operational efficiency. This role involves hands-on technical support, system maintenance, and collaboration with IT teams.Key Responsibilities- Install, configure, and maintain computer hardware, software, and networks.
- Troubleshoot and resolve technical issues related to desktops, laptops, printers, and peripherals.
- Provide first- and second-line support to end-users, logging and tracking issues via ticketing systems.
- Monitor and maintain network performance, including routers, switches, and firewalls.
- Perform regular system updates, backups, and security checks.
- Assist with IT asset management and inventory tracking.
- Ensure compliance with company policies and South African IT and labor regulations.
- South African High School Qualification: National Senior Certificate (Matric/Grade 12) with passes in Mathematics and English.
- Tertiary Qualification (Advantageous):
- National Certificate Vocational (NCV) Level 4 in Information Technology and Computer Science from an accredited TVET College.
- OR National Diploma (N4-N6) in Information Technology or Technical Support from a TVET College.
- OR Diploma/Degree in Information Technology, Computer Science, or a related field from a recognized university.
- 0-2 years of experience in IT support, technical support, or a related role (experience in a TVET or IT environment is an advantage).
- Proficiency in Microsoft Office (Excel, Word, Outlook) and operating systems (Windows, Linux is advantageous).
- Knowledge of networking principles and hardware (e.g., routers, switches, wireless systems).
- Familiarity with IT support tools (e.g., ticketing systems, remote desktop software).
- Strong problem-solving, communication, and time-management skills.
- Basic understanding of South African tax laws and compliance (e.g., PAYE, UIF, SDL) is a plus.
- Valid South African drivers license (Code 8) is an advantage.
- Ability to undergo vetting processes (citizenship, criminal checks, qualification verification).
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: IT Support are advantageous.
- Basic Salary: R216,000 per annum, subject to annual review based on performance.
- Statutory Benefits:
- Contribution to Unemployment Insurance Fund (UIF) as per the Unemployment Insurance Act.
- Skills Development Levy (SDL) contributions for ongoing training and development.
- Pay-As-You-Earn (PAYE) tax deductions as per South African Revenue Service (SARS) regulations.
- Additional Benefits:
- Medical aid contribution (50% employer contribution to a registered medical scheme).
- Pension/provident fund contribution (7.5% employer contribution, matched by employee).
- Annual performance-based bonus (discretionary, typically 1-2 months salary).
- Travel allowance for work-related travel (negotiable, approximately R2,500/month).
- 21 days of annual leave, plus public holidays as per the Basic Conditions of Employment Act.
- Paid sick leave (30 days over a 3-year cycle) and family responsibility leave (5 days per annum).
- Professional Development: Access to training programs and learnerships to enhance skills in IT support and technical systems.
- Submit a comprehensive CV with three contactable references.
- Include certified copies of qualifications (not older than three months).
- Shortlisted candidates will undergo a vetting process, including citizenship, criminal, and qualification checks.
- Correspondence will be limited to shortlisted candidates.
- Late applications will not be accepted.
- The employer is committed to diversity and equity in employment, in line with South African labor laws.
10 Recruiters – South Africa's Best HR & Recruitment Services
- Bentel Ave, Jansen Park, Boksburg, 1459
- admin@10recruiters.co.za